​

BOX OFFICE ASSOCIATE

The 2020 Summer season will include the playhouse premiere of SINGIN’ IN THE RAIN (June 12-28), Michael Berkeley’s DIVAS GO HOLLYWOOD (July 3-5), the classic Lerner & Loewe musical romance BRIGADOON (JULY 10-26), the international sensation MAMMA MIA (July 31-August 16) and the rock and roll hit MILLION DOLLAR QUARTET (August 21-September 6).

​

Reports to: Box Office Manager(s)

Position: Part-Time/Full-Time (28-40 Hours per week)

Essential Duties and Responsibilities:

·      Guest Relations; maintain superior customer service and act as a brand ambassador for the Sharon Playhouse.

·      Assist all guests in a professional manner focused on establishing rapport and loyalty.

·      Answer multi-line phone system promptly and with a courteous demeanor.

·      Use of Patron Manger/Sales Force to process ticket sales, subscriptions, memberships, and exchanges over the phone or in person.

·      Guarantee tickets are provided to guests via their preferred method of Mail, Will-Call, E-Mail, or in-person. Reprint tickets and/or subscriptions as necessary.

·      Working the box office window during performances.

·      Initial conflict resolution; ability to deescalate tense interactions and maintain composure.

·      Cash handling, management of a cash drawer and daily deposits.

·      Self-directed database clean-up.

·      Additional responsibilities as assigned by the Box Office Managers.

 

Required Skills:

·      Flexibility - many hours for this position will be on nights and weekends.

·      Ability to thrive in a fast-paced, busy, and sometimes crowded workspace.

·      Excellence in customer service, professional and enthusiastic with creative problem-solving skills.

·      Team-minded player with the ability to work autonomously when necessary.

·      Basic Microsoft Office, Excel/Word knowledge preferred.

·      Strong Computer/Database/Technical skills.

·      Previous Ticketing experience a plus.

​

Dates of employment approximately May - October 2020. Email cover letter and resume to Managing@sharonplayhouse.org Include “Box Office Associate” in the subject line. No phone calls please.